Terms of Online Service

By purchasing through or otherwise using Nairobi’s Knapsack, the user agrees to be bound by the following terms.

User Information

When placing an order through Nairobi’s Knapsack, the user agrees to provide accurate and complete information, and to update their online account and keep it accurate and complete. Nairobi’s Knapsack has the right to refuse access to or terminate the accounts of users who knowingly provide inaccurate and/or incomplete information.

Payment

Online purchases within the United States may be made with Visa, MasterCard, AmEx and Discover through Papal Payment Services. Orders may be placed from Hawaii or Alaska.  Orders from outside the United States may require an additional shipping fee. Please call at 888-465-5439 or email support@nairobi’sknapsack.com regarding international payment and shipping details. Nairobi’s Knapsack may need to verify any information the user provides before accepting an order. Online orders are not binding until received by Nairobi’s Knapsack.

Delivery / Shipping  

Nairobi’s Knapsack will arrange for delivery of any item purchased online, and time allowed depends upon availability, destination, and method of delivery. The customer will be responsible for shipping charges and applicable sales tax, which are not included in quoted price. 
Nairobi’s Knapsack is not responsible for delays in transit or failure to deliver due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of the customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, services or manufacturing facilities from usual sources, failure of suppliers, subcontractors or shippers to meet their contractual obligations, or any other causes of like or unlike nature beyond Nairobi’s Knapsack’s reasonable control.

Returns

Returns of new merchandise must be made within 30 days of receipt. All returned merchandise must be returned in the condition in which it was purchased. Customer is responsible for all return shipping charges and will not be reimbursed for original shipping charges. Orders that originally qualified for free shipping are subject to a $6.95 surcharge in the event of a refund. Please contact Nairobi’s Knapsack at 888-4650-5439 or at support@nairobisknapsack.com before returning merchandise. Payment will be made upon receipt of returned merchandise assuming the return was previously authorized by us.

Privacy Policy

Nairobi’s Knapsack respects the privacy of its customers and will not under any circumstances share, distribute or sell its customers' information.

Online Pricing

Prices are subject to change without notice. If a price is listed incorrectly due to a typographical or other error, Nairobi’s Knapsack has the right to cancel any order placed for products listed at the incorrect price, whether or not an order has been confirmed and/or payment has been made. If payment has already been made and an order is canceled, Nairobi’s Knapsack will refund payment.

Availability

Availability of products (listed in hours, days, or weeks) is subject to change without notice. While we strive to keep our online inventory up to date, our listed availability may not reflect current stock conditions.

Website Usage Disclaimer

Nairobi’s Knapsack is not responsible for any damage to users' computers or networks that arise from any usage of this website

Changes to Website and Online Terms Nairobi’s Knapsack has the right to change any content on this website without notice. Nairobi’s Knapsack also has the right to change the terms at any time without notice. Please check the terms periodically for changes or updates, as usage of this website is considered implicit acceptance of the current terms.